Frequently Asked Questions
Do you charge fees to book travel?
If you book a travel package which includes air and hotel or air and car or hotel and car, we have no fees. If you would like to book air only, we charge $30.00 per ticket. If you have a complex itinerary, we occasionally ask for a $50.00 non-refundable deposit. If you book your vacation with us, we will happily apply the deposit to your vacation package.
You will always receive our expertise in putting together packages and complex itineraries. We take the time to conduct the research needed to present you with the best package and prices available. We will present you with a formal proposal customized especially for you. In order to provide you with the type of service you deserve, we want to spend our time on travelers that are serious about getting the best service and package available.
Is my payment secure?
Yes. Our secure server software encrypts all of your personal information, including credit card information. The process of encryption takes the information you enter and converts it into code to securely transmit it over the Internet. If you prefer, you can call in and book with your credit card over the phone.
I can found a cheap package on the internet but would rather book with a travel agent, do you Price Match?
We are a full service travel service provider that works with experienced and reputable Tour Operators to bring you the best packages available for your destination. We do match prices if you find the same exact package dates and itinerary elsewhere. To receive the price match you must send us the full reservation information and price quote so we can adjust your price.
Can I cancel my trip once I have paid for it?
We go over all cancel and change policies prior to taking payment. Most packages are non-refundable once booked, unless you have purchased travel insurance, your trip is usually non-refundable. Your itinerary will show your cancellation policies for your trip. Travel insurance is optional and offered with all trip quotes. It is an additional expense but can save you money if you have to cancel after payment is made.
We are booking a big group, is there any incentive to book with you?
We offer one point of contact for your group, everyone in the group will be able to talk to the same group coordinator. You will be able to give everyone in your group our name and number and we will handle all the details. You can relax knowing the details are all being handled by your own group planner, not a different person each time you call. We negotiate extras for all groups including free rooms, onboard credits, if cruising, free breakfasts etc.
I have a question that is not listed here. What should I do?
Please feel free to contact us if you have more questions or for more information about your travel package.